Terms & Conditions

ONLINE STORE TERMS
The owner and administrator of the online shop www.elikshoe.pl is the firm elikshoe Ewelina Bednarz 
(address 42-300 Myszków, Poland, Sucharskiego 60/8).
Contact details: shop@elikshoe.pl
Access to and use of this website and the products and services available through this website are subject to the following terms, conditions and notices. By using the Services you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

GENERAL CONDITIONS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. We reserve the right to refuse orders to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the website, use of the website, or access to the website or any contact on the website through which the service is provided, without express written permission by us. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

PRODUCTS
We have made every effort to display as accurately as possible the colours and images of our products. We cannot guarantee that your computer monitor's display of any colour will be accurate. All photos show as accurately as possible the colours. If using a laptop, PC, phone or tablet, please ensure the screen is at default and not max brightness or dim, as this may alter the colour.
We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations. Our prices accurately reflect the quality of the items for sale. All items are sourced within the EU from authorised wholesalers, although the items may be made elsewhere. All items confirm with EU Guidelines.

ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. 
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, so that we can complete your transactions and contact you as needed.
You agree that all information you have entered when ordering is accurate. Phone numbers, addresses and email information is all accurate and up to date. We are not responsible for any false or incorrect details you have entered. This is your responsibility. All items will be shipped to the address provided to us by you.

CANCELLING AN ORDER
You can return any item by following our Returns Policy. Alternatively, you can exercise your right to cancel your contract with us by following the steps below within 14 days only.
If you are consumer within the EU, then you have a legal right to cancel a Contract under the Consumer Contracts Regulations 2013 during the period set out below. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep the goods, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens Information Office.
Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered.
If you received an incorrect item or your order has not been delivered, please contact us at shop@elikshoe.pl Please remember to include your order number within your message, as this will help us speed up the search for your order details.

RETURNS
We have a 14 Day No Quibble Returns Policy which is covered by all items on our website. It couldn't be easier to return an item to us. Just follow the steps laid out on our Returns page. Please note postage costs are not refundable. If you qualify for Free Shipping and return your order, the postage cost will not be returned and your refund will be minus the lowest postage cost we offer. All returns will be checked over once returned.
If the item has been used, damaged by you or marked, dirty soles, scruffed, signs of wear, we reserve the right to not refund you. You are free to arrange collection of the goods from our warehouse within 14 days or we can resend the item back to you, once you pay the postage. After 14 days the items will be disposed off.
Any returns that have been sent back outside of our returns policy will held for 14 days for you to collect. If you would like us to resend them out to you, you will need to repay the postage.
This does not affect your statutory rights and is subject to our cancellation policy.
Please try on shoes on a carpeted surface to avoid any scratch marks, damage to the sole. You have a legal duty of care for the items while in your possession. Shoes returned with dirty soles will be returned back to you at your expense as they are no longer resalable. 
We do recommend that you return all items with a tracking number so you can track the items progress. If you fail to get a tracking number and the item does not arrive to us, you will need to claim to the carrier you chose. We will help with any investigation the carrier opens and provide any information we can to help you.
While we aim to check over every item before dispatch. If a faulty item has slipped through, please email us describing the fault, including any pictures and we will resolve the issue for you as soon as possible. This may include a refund, replacement or repair. Faults will need to be reported to us within 7 days so please check the item as soon as it arrives.
Please note: diamantes, chains, studs, spikes and any other accessories are for decoration purposes only. These do not affect the structure of the shoe. If you have lost any accessories, just email us and we will try to send a replacement if we have any available. As we do not manufacture the shoes, just by them wholesale, this may not always be possible. We do advise to check over any accessories before use. If you have a lost a diamante or accessories while wearing, these will not be deemed as faulty as we have no control over instances like this.
Once you have followed our Returns Policy and returned your shoes in the condition you received them in, we will refund you within 14 working days. All refunds will go back to the card/payment method that you used.

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